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We've built a thoughtful, hands-on implementation process to help your institution get the most out of our solutions.
At Coursedog we measure our success against our ability to enable our institutional partners to meet their goals. Our foundational, relationships-based customer success approach spans beyond go-live in order to help continually deliver value to our partners.
At Coursedog we measure our success against our ability to enable our institutional partners to meet their goals. Our foundational, relationships-based customer success approach spans beyond go-live in order to help continually deliver value to our partners.
Our customers are assigned both functional and technical deployment owners to help ensure that every implementation need, across all of your stakeholders, is met. We prioritize collaboration and partnership during requirements gathering, configuration and training, equipping institutions with the tools they need to be successful after the implementation phase.
We believe that an implementation is only as effective as it is transparent. All of our partners receive implementation resources, configuration, training, and ongoing account management support, without needing to pay exorbitant or hidden fees for additional support.
We understand that the success of any software implementation is influenced by product adoption across campus. Our robust set of end user resources, including customized training guides and product solution articles and videos hosted on our help center, are built to help institutions successfully navigate change management.
At Coursedog it is important for us to incorporate our customers' feedback in our products. That's why we create avenues for our customers to provide product feedback and feature enhancements that influence our product roadmap.
Our customers report a number of process enhancements that resulted from their partnership with Coursedog. Our customer success representatives help institutions identify opportunities to drive efficiencies, and navigate these best practice adjustments.
Our customer success team is committed to building long-term relationships with our institutional partners to help them meet their goals during and after implementation. While the implementation phase may end after go-live, our team continues to hold post-go-live health checks and goal achievement meetings to ensure long-term success.
What your team might look like
Our customer success managers work closely with our institutional partners following go-live to help them achieve new and existing goals, and share how system enhancements can be leveraged effectively.
"Coursedog is an exceptional product that meets the needs of schedule and catalog development. The customer service and relationship building are the game changers.”
AVP, Assessment, Accreditation and Academic Services
"Previously, we used a product for our events and classroom management that felt outdated and lacked caring customer services. Our experience with Coursedog has been the opposite: the product looks good, but more importantly, our interactions with the Coursedog team make us feel like they genuinely care."
University Registrar
"Since the beginning, the relationship with the people at Coursedog has been one of mutual understanding and respect. Our sense of urgency, concern, interest, and desire to learn is matched by those at Coursedog. Additionally, when we need Coursedog personnel to be patient, they do so without question. The response to a problem is, many times, more important than the problem itself. Our contacts at Coursedog know how to respond quickly."
Assistant Registrar for Catalog and Scheduling
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Set up a meeting with our team today to discuss your institution's goals and learn how Coursedog can help get you there.
