We've built a thoughtful, hands-on implementation process to help your institution get the most out of our solutions.
At Coursedog we measure our success against our ability to enable our institutional partners to meet their goals. Our foundational, relationships-based customer success approach spans beyond go-live in order to help continually deliver value to our partners.
Our Teams Work Together
Our customers are assigned both functional and technical deployment owners to help ensure that every implementation need, across all of your stakeholders, is met. We prioritize collaboration and partnership during requirements gathering, configuration and training, equipping institutions with the tools they need to be successful after the implementation phase.
No Hidden Fees
We believe that an implementation is only as effective as it is transparent. All of our partners receive implementation resources, configuration, training, and ongoing account management support, without needing to pay exorbitant or hidden fees for additional support.
We understand that the success of any software implementation is influenced by product adoption across campus. Our robust set of end user resources, including customized training guides and product solution articles and videos hosted on our help center, are built to help institutions successfully navigate change management.
At Coursedog it is important for us to incorporate our customers' feedback in our products. That's why we create avenues for our customers to provide product feedback and feature enhancements that influence our product roadmap.
Best Practice Consultant
Our customers report a number of process enhancements that resulted from their partnership with Coursedog. Our customer success representatives help institutions identify opportunities to drive efficiencies, and navigate these best practice adjustments.
Partner Today & Tomorrow
Our customer success team is committed to building long-term relationships with our institutional partners to help them meet their goals during and after implementation. While the implementation phase may end after go-live, our team continues to hold post-go-live health checks and goal achievement meetings to ensure long-term success.
Our project managers drive our partner relationships during the implementation phase, overseeing goal alignment, timeline, functional configuration, and training.
Jesse, one of our DEs
Our data engineers own the bi-directional integration side of our deployments, and maintenance of live integrations, to ensure smooth-sailing.
Bridget, one of our CSMs
Our customer success managers work closely with our institutional partners following go-live to help them achieve new and existing goals, and share how system enhancements can be leveraged effectively.
Mara, a support guru
Our support team members are responsible for helping to foster the continued success of our partners after go-live by answering support tickets and continually improving our end user resources.
"Our transition to Coursedog could not have been smoother. Their team was excellent in serving us as we switched to an online catalog. They were prompt, attentive, and assisted us in ways that got us jumpstarted when we needed help for such an important project. We are so happy we chose Coursedog for our online catalog platform, for the product and the partnership.”
Director of University Events
"Previously, we used a product for our events and classroom management that felt outdated and lacked caring customer services. Our experience with Coursedog has been the opposite: the product looks good, but more importantly, our interactions with the Coursedog team make us feel like they genuinely care."
"Coursedog is an exceptional product that meets the needs of schedule and catalog development. The customer service and relationship building are the game changers.”
AVP, Assessment, Accreditation and Academic Services
"Coursedog was one of the best implementations we've ever had."
Want to explore more?
Request an ROI analysis of your schedule or sign up for a product demo.