Kickoff
To kickoff your project, you will receive a dedicated business analyst who has worked with institutions like yours in the past. They will work with you to understand your objectives and provide guidance on change management.
Training & Config
We train-the-trainer, and your end users, and have never said no to a request for personalized training.
You'll also get access to personalized training guides and our resource center.
Go Live & Ongoing Support
We provide lightning fast response times to tickets and you will begin to receive invites to our company events.
Best of all, we are updating our product with more features and functionality all the time, at no cost to you.
Community
We're not just a vendor; we're a partner. That's why we provide a heavily discounted annual conference to bring together our partners once per year to discuss best practices and share insights.
Frequently Asked Questions
Learn more about our industry leading implementations and services approach.
Who can I speak with if I need support?
You will have a dedicated business analyst and executive sponsor who will chat with you at any time about any concern.
How long do implementations take?
The time varies based on the number of products, your SIS system and how you want to structure the project. Our average project lasts 4-6 months, but that can go faster or slower based on your needs.
Do you provide onsite visits?
Yes, most of our campuses receive 2+ onsite visits as a part of the Coursedog services package.
What SIS systems do you integrate with?
All major Ellucian systems, Peoplesoft, Jenzabar, CampusManagement and SFTP with homegrown systems.
How long does it take to respond to support tickets?
On average, it takes one hour to support to inquiries and less than 10 minutes for critical issues.
