Expert Guidance to Support Your Success
Every Coursedog institutional partner has access to our best practices, integration experts, guided implementations, and ongoing success coaching – no hidden fees to get the guidance you need to successfully implement and adopt our platform.
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"Excellent" Service Satisfaction Rating from Coursedog Partners*
9.6/10
Quality of Support
9.3/10
Response Speed
9.6/10
Quality of Training
9.2/10
User Experience
*Summary of post-implementation satisfaction survey results
We Take Your Data & Best Practices
to Guide Your Success
Data Analysis & Integration
Expediting implementation by prioritizing the integration of your data into Coursedog, led by an expert in your specific SIS.
Tailored Configuration
Your baseline environment is best practices-ready. We'll help configure your custom business processes & spot opportunities for improvement.
Success Coaching
Ongoing success coaching on how Coursedog can support you in meeting your business goals.
The Only Viable PeopleSoft Solution for Academic Operations
Some of the largest and most complex PeopleSoft systems in the country have adopted Coursedog and declared it to be “the only viable PeopleSoft solution for academic operations.”
Scheduling conflicts and unbalanced academic schedules are often rooted in repetitive and tedious workflows. Manual data entry into the SIS keeps high-performing teams from proactive optimization. A robust, bi-directional integration allows for more focus on high-impact work that makes schedules more accessible for students.
“The status quo of manual data entry into PeopleSoft, disparate scheduling communication channels, and tedious auditing of policy enforcement had to change. Through ambitious policy design and the implementation of Coursedog’s integrated academic scheduling solution, NAU was able to cut conflicts by half within the first year of leveraging the software.”
Northern Arizona University
Say Goodbye to Flat Files
Using PeopleSoft’s Integration Broker means the real-time integration doesn’t burden IT with consuming and uploading messy, error-prone flat files.
No-code maintenance for end users
Simple integration dashboard
Controlled admin access through SSO
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Highly-Configurable, Not Highly-Customized
We understand each institution is unique. Your system and needs will be addressed with a holistic, best practices approach.
GET & POST schedule & curriculum planning data into PeopleSoft
Technical discovery & data workbook sessions help us understand your needs
Configuration recommendations based on best practices
Guided by Best Practices
We follow OVI designation best practice standards and are compliant with the Oracle App Engine.
PeopleCode Application Package can be loaded through Application Designer
No modifications to delivered PeopleSoft Objects
Regression testing for PeopleTools upgrades
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Integrated Academic Operations for Student Success
Academic and event scheduling, demand analytics, curriculum, catalog, and reporting solutions through a single, bi-directional integration with PeopleSoft.
A single platform for academic operations
Ensure accuracy across the curriculum lifecycle
Break down barriers that can inhibit student pathways to completion
Reduce costs and increase efficiencies by uniting campus around a single partner
The Market Leader in Academic Operations | Serving 200+ Campuses with 2M+ Students
"The relationship with the people at Coursedog has been one of mutual understanding and respect. Our sense of urgency, concern, interest, and desire to learn is matched by the team."
John Carroll University
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Data Analysis & Integration
Expediting implementation by prioritizing the integration of your data into Coursedog, led by an expert in your specific SIS. A data-informed model helps you identify:
Where are we today?
How do we compare to others?
Where are there opportunities for improvement?
“They are one of the most responsive ed tech vendors I have worked with.”
Northern Arizona University
Configuration & Tailored Change Management
Your baseline environment is best practices-ready. We help you configure your custom business processes & spot opportunities for improvement. Goals-focused configuration based on best practices & improvement opportunities:
Improve the efficacy and efficiency of operations
Facilitate interdepartmental collaboration
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“We couldn't have asked for a more competent and kind project manager.”
Columbia Business School
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Ongoing Success Coaching
Dedicated ongoing account management that prioritizes the analysis of your institution’s usage of Coursedog and how it is supporting your business goals – proactive opportunity spotting and strategic check-ins to analyze your progress.
How are we improving, tracking on our stated project goals?
How are other institutions solving for similar change management, process-specific challenges we’re having?
How can we best support your users to fully, and strategically adopt Coursedog?
“Great product & excellent service. Very impressed!”
Trocaire College
Frequently Asked Questions
How do institutional partners participate and have input into new functionality?
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Additionally, Coursedog researchers conduct surveys and interviews continuously with different user groups to explore their needs, insights, and ideas on their professional roles and how the Coursedog platform can continue to evolve to improve their experiences and drive more value out of the adoption of these solutions.
What self-learning resources are available?
How does Coursedog show commitment to our partners?
- The organization of free webinars for our partner institutions that demonstrate best practices, optimized business processes, and industry trends.
- A Customer Advisory Board of 12 institutional partners, membership rotates annually, that provides strategic input on the company’s roadmap and future direction.
- A dedication to industry partnerships (AACRAO, The Chronicle of Higher Education, Inside Higher Ed, local/regional consortiums) and research firms to bring the latest research and best practices to our partners.
- Professional development and industry expert strategy sessions for Coursedog employees so they can continue to develop their skills in order to continuously improve the quality of our products and services.
- A robust knowledge base and in-product training materials that emphasizes on-demand help that complements the synchronous customer success communication channels.
- A transparent roadmap development process and dedication to sharing progress and milestones that have been committed to and included on the quarter’s roadmap.
- A bi-weekly new feature release cycle and communication cadence. Every two weeks customers receive an email that summarizes the new features and functionalities along with supportive help documentation.
What technical support resources are available? Do they have scheduled availability times? Are there tiers and costs associated with resource access?
